Still peeved

[melchar]

Forgive my rant. I waited a day, but still feel the need to vent. Sunday morning we were going to a friend's place & were due there at 1pm, so I could referee our weekly tabletop rpg. We left home at noon & got to the local Wendy's about 5 minutes later. The plan was to make a drive-through order, like we do about every other week.

There were 3 vehicles ahead of us - all SUVs - although that was just random chance. It took more than 5 minutes for one, then almost 5 minutes for the next to place their orders. After 10 [TEN!!] freaking minutes, the third SUV was still sitting at the speaker. Our window was rolled down & we could tell the SUV driver was calling out, asking if he could be heard. That's almost 25 minutes in line there, so far.

Luckily no one was behind us. Reversed our car, parked & my husband went in to order. More than 10 more minutes later he comes back to the car. He is the most even-tempered guy EVER and he was very angry. The 3rd vehicle was STILL waiting at the speaker in the drive-through, BTW.

Husband said there was one counter person & only 2 people visible in the entire shop - and he thought the drive-thru person was the one cooking food. The line was headed by 2 'airheads' who were asking about ingredients & how each burger was made - for every item on the order board the entire time he stood there. ['Airhead' was his assessment based on how they were laughing at those behind them in line who were telling them to hurry up & order.] No one else could order & they kept calling out questions. So husband returned to our car & we drove to our friends.

I was very frazzled, but he calmed me down. We got to our friends on time and my sweetie had the idea to order an extra-large pizza from the local shop our friends recommended. We shared it all around with our friends. Getting something to eat did settle me down. [Partly my fault: I'd been up all night doing game prep & not had anything to eat since the prior evening's meal.]

The pizza was excellent, so that was a relief. Everything else worked out well. But more than 30 minutes and never got even the chance to order? That was excessive and peeves me now, just thinking about it.

Comments

[thenicochan]

This sounds like a normal time at Wendys where I live. I haven't been in years. But we're also voted some of the worst experiences in the service industry so... heh. Still, my sympathies. Time is our most valuable resource, and little infuriates one more than having it wasted.

[melchar]

This Wendy's is usually much, much - SO much better than that. I wanted their chili, which is always fresh. They will run out of their salads, because they make them up fresh. And they usually get my sweetie's burger made without cheese. So this was just a terrible experience.